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ON HOLIDAY
What do I do if there is a problem with my flights, such as delays or cancellation?
Our Local Suppliers will have your international flight details and will monitor any delays. However, if your flight is cancelled, it is your responsibility to email operations@awesomeexperiences.com or call 02084320885 so that we can advise our Local Partner at your destination. In the event of a severe flight delay, your experience leader will do their best to catch up on our land itinerary, but some elements of your holiday may have to be altered or excluded. This is not the responsibility of Awesome Experiences or the local supplier.
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Will I get any free time while during the experience?
Our experiences are built for busy people who want to see every highlight of their chosen destinations, so there is usually plenty to see and do each day. However, lots of our trips factor in time to unwind. Check the Full Itineraries for more information.
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Will I be expected to tip guides/chauffeurs/waiters etc.?
Tipping varies by destination; in some countries it is expected and in others it is discretionary. Where feasible we will provide guidance on tipping in our pre-departure information packs, but we recommend reading up on local customs before you depart.
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Will there be someone waiting for me at the airport? How will I recognise them?
You will be met at the airport by our Local Partner. Look out for the lead name of your booking and the Awesome Experiences logo. Any additional details will be sent in your arrival instructions.
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Who will my guide be? Will I know before departure?
We cannot tell you the name of the guide(s) who will be leading your excursions before you set off on your trip, but all our guides are carefully selected by our Local Partners and speak English as well as at least one local language. You may have more than one guide while you’re away.
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Will there be Wi-Fi or 3G/4G internet?
Please be aware that, in very remote areas, some accommodation has limited or no internet access. Visit our Hotel page for information on which accommodation offers Wi-Fi facilities (subject to availability).
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Will we travel by public transport or private transfers?
Wherever possible we have arranged private transfers, but there are occasions where public transport is the most feasible option, particularly when travelling between cities or countries. This will be outlined in your itinerary.
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Can I contact AX while on the holiday? If so, how?
Please email us at operations@awesomeexperiences.com or, if you have a complaint whilst on holiday, please inform our Local Partner immediately so they can assist you directly. Please also send a written account of your grievance to operations@awesomeexperiences.com at the time of the event if possible, or immediately upon your return if not, so that we can address the issue promptly. See our Terms & Conditions for more information.
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What happens if there is bad weather?
Due to the nature of some of our experiences, itineraries may be altered, or activities cancelled, due to adverse weather. See our Terms & Conditions for more information. If there are alternative arrangements available in the event of bad weather these will normally be mentioned in your itinerary. Occasionally, in the case of unexpected, severe adverse weather conditions, our Local Partner or guide may need to discuss alternative options with you during your trip.
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Is it safe to travel to the destinations included in my itinerary?
We offer trips to some of the most interesting and exciting destinations around the world. We strongly advise checking the FCO (Foreign and Commonwealth Office) website for the most up to date information on travelling safely in all countries.
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How can I contact you with any comments, compliments or complaints I have about my experience?
We’d love to hear about your trip with us. The best way to get in touch is via our Contact Form. Alternatively, email us at operations@awesomeexperiences.com. We may also contact you following your Awesome Experience, requesting feedback on your trip and suggestions on what we could do to improve it for future clients.
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